Trouble shooting and known issues in RingCentral SMS - Zoho CRM

1. Zoho CRM Enterprise or Zoho ONE License required.
   
2. The phone number must be owned by the user and must have SMS enabled.  Toll-free numbers and fax numbers do not qualify.
   
3. Line breaks are not possible in the text message body.  (Working on a fix in next update)
   
4. 
   

1. Please be sure that users profiles (if non-admin) have the following turned on:
   

-Manage Automation

-Manage Extensibility

2. How to address inbound text messages not getting logged.

3. How to authorize users properly: 

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