New registration requirements for SMS

New registration requirements for SMS

 Dear valued RingCentral customer,

In 2021, mobile carriers imposed new restrictions on business SMS traffic sent from text-enabled phone numbers, known as “10DLC,” in line with industry requirements set out in the CTIA Messaging Principles and Best Practices.

The mobile carriers have extended these restrictions to all business SMS, including conversational texting. All customers using SMS must now self-register with The Campaign Registry (TCR) or their SMS traffic will be blocked by the mobile carriers.

To simplify this process, RingCentral will be adding the ability to self-register inside of the admin portal. We expect this feature to be available February 10, 2023 at which time we highly recommend you register. Please note carriers and TCR impose registration and other fees. Read more about these fees here.

After March 31, 2023, SMS will be automatically disabled for all existing numbers that have not been registered. If you have already registered via the manual PDF form process, your registration will automatically be added to the admin portal for you to manage moving forward. You can learn more about these changes here.

RingCentral is making every effort to support our customers using SMS, as we react to constantly changing requirements from the mobile carriers over which we have no control. If you have any questions, please reach out to your representative and we are happy to help. We appreciate your understanding of this required registration process by the carriers.

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